Delivery Information
A Guide to used part deliveries on Hollanderparts.com.au
Looking for information regarding delivery on Hollanderparts.com.au? This page will detail how delivery works on Hollanderparts.com.au as well as shipping, calculating shipping, click and collect and more. For any additional queries please check our FAQ.
How does delivery work on Hollanderparts.com.au
Delivery works on Hollanderaprts.com.au in the same as other typical online e-commerce stores. You simply place an order online selecting one of the available delivery options during checkout and the supplier will dispatch the item directly to your specified delivery address.
What delivery options are available on Hollanderparts.com.au?
Selecting a delivery option on Hollanderparts.com.au is straightforward and there are two ways to get visibility of the options available on a given auto part. From the product detail screen, you can select the shipping information tab to be given the option to input a delivery destination. From this, we will return a list of delivery methods and an associated price for the item you are viewing.
Delivery Options will vary based on the part type in questions but typical results may be:
- Overnight delivery
- Overnight 9 am
- 2-3 Business Days
- Freight delivery
- Air Freight
The options will vary based on the delivery destination and part type as the dimensions will impact the ability to ship via certain methods and timeframes.
How are shipping costs calculated on Hollanderparts.com.au?
As mentioned above shipping costs for parts are calculated on the delivery destination and the cost based on a selected delivery method. The costs shown are fixed and will be what you will pay during the checkout process. Hollanderparts.com.au does this by sourcing live data from a selection of national courier services to return options which are accurate to fulfill a customers order.
I have placed an order, what delivery information do I receive about my auto part?
Through the checkout process, you select your shipping method and make payment. This information is then sent to the supplier of the auto part to fulfill within this criteria. As the delivery is not handled directly by hollanderparts.com.au we don’t offer a direct shipping tracking method or information regarding the courier being used. This is entirely down to the supplier of the part but the supplier must comply with the selected delivery timeframe requested on the order.
For information or to discuss tracking of a specific order you should raise this query directly with the supplier as they may be able to provide relevant tracking information prior to the part being dispatched.
Your order confirmation email will contain details of the supplier providing the part which with relevant contact details. The order confirmation will also include links to our FAQ page or returns information if you wish to get further information from hollanderparts.com.au
Who to contact regarding a delivery
If you have placed an order or have a query regarding an order delivery you can contact the supplier directly to discuss this. Our supplier information is located on the product detail screen within the supplier information tab and will offer you a direct way to contact a supplier prior to purchase.
If you have purchased a vehicle part from us and wish to contact the supplier this information will be contained within your order confirmation E-mail.
What recycled parts can be delivered?
If a part is listed on Hollanderparts.com.au then it is expected it can be delivered. if in unique circumstances it can’t be delivered, the supplier of the part will notify you directly and will discuss available options to you. There may be restrictions on what parts can be delivered by certain delivery methods due to safety or security issues such as freight via rail or air may have additional restrictions.
When is my part dispatched?
When viewing a part our shipping information tab will indicate the dispatch time from an order being placed. There are two possible options you will see, “Dispatched within 24 hours of purchase” or “Dispatched within 48 hours of purchase”. The difference is determined based on whether the part is stocked in a warehouse or requires removal from a vehicle. As a result, a vehicle bolted part requires more time to process prior to dispatching.
If a supplier has any issues in conforming to these processing times then they may contact you directly to inform you of this and update you accordingly. This is in addition to the delivery timescale quoted in your order confirmation email.
For queries relating to part dispatch timescales, you should contact the part supplier directly to discuss.